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1 - Introduction
Customer Service is top priority - we want to get things right.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items damaged by miss-use or improper care are not covered by our policy. If you have received items that you do not know how to use, please feel free to contact us for proper care instructions and more in-depth information - we'd be happy to help!
2 - Completing a Return
To complete your return, please notify us in advance via our contact us page and send your package including a signed letter stating the reason for your return and the original invoice.
The return should be sent to: Vapor Shop Direct, Unit 20, James Rd, Tyseley, Birmingham, B11 2BA, United Kingdom.
The customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. We recommend using delivery confirmation and/or tracking services when shipping packages to us.
Shipping cost are non-refundable. All replacement and/or repaired products will be shipped back to the customer via First Class post.
3 - Return Exemptions
Our return policy excludes the following items: Atomizer Heads, Atomizer Replacements, E-Liquids, Drip Tips, and Mod Batteries.
4 - Issuing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If found defective, we will gladly send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available.
If merchandise is not available then please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
5 - Sale Items
Only regular priced items may be refunded, and unfortunately, ale items cannot be refunded.
6 - Questions and Further Information
If you have any questions about our returns policy or need more information, please contact us.
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Our Customers Love Us!
I ordered from Vapor Shop Direct for the first time and I am impressed with their services. Heartly recommended.
- Rochelle Wayne
Couldn't thank them more!
I bought disposable vapes, e-liquid and replacement glasses from Vapor Shop Direct and I am grateful to them.
- Simon Rastin
They never let me down. My order was quickly delivered to my place and Vapor Shop Direct made me a loyal customer.
- Jack Johnson
Not much trouble
They are genius! I can easily navigate through the website and make my order without much hassle. Superb!
- Mike Deliba
Thanks Vapor Store Direct!
It's been 3 months since vaping and I've already tried most of their flavours. Awesome work!
- Bira Jackson
Awesome customer service. They gave me the exact status of my order in a friendly way which is what I loved about them.
- Adam Nikolas
Variety of products
No matter the vape brands, flavours, hardware and vape accessories you want to buy, you can buy them all under one roof.
- Niya Taylor
Low price and high quality
I love to experiment with new vape products.They are the best to sell quality vape products at reasonable prices.
- Ramson Pooran
I liked the way they packaged orders, when I opened the package, everything was perfect. How can they be so perfect? I wonder every time!
- John Egbston
Best vape stores in the UK
They have ample stock, high-quality products, cheap rates, quick delivery, amazing customer service, and what more could we ask for!
- Simon Argiston
Purchase from this website only if you are over 18 years
All vape products we sell contain nicotine which is a highly addictive substance. Vape products are unsafe for users under the age of 18 and those who are allergic or sensitive to nicotine. We do not allow people to shop from stores who have unstable heart conditions, pregnant women, children and breastfeeding women as it can be harmful to their health.