FAQ - Vapor Shop Direct

Frequently Asked Questions

You've probably got a few questions about placing an order - especially if you've never shopped with us before.

Below you'll be able to find answers to some common questions, but if you still need help, please head over to our contact page and one of the team will be happy to help.

How long does delivery take?

We offer a range of different delivery options and each offers different delivery speeds.

  • Next Day Delivery (Orders placed before 2pm)
  • Express Delivery (1-3 working days after dispatch) 
  • Standard Delivery (2-5 working days after dispatch)
  • Special Saturday Delivery 

Orders for delivery outside the UK work to different timescales. More information can be found on our delivery page.

How much does delivery cost?

The different delivery options that we offer have different prices. 

  • FREE delivery for orders over £20.00 
  • FREE Click & Collect (Tyseley, Birmingham)
  • £2.75 for Standard Delivery 
  • £3.25 for Express Delivery 
  • £4.99 for Next Day Delivery 
  • £12.99 for Special Saturday Delivery

Orders for delivery outside the UK work to different prices. More information can be found on our delivery page.

How long does it take you to dispatch my order?

In the vast majority of cases, orders are dispatched within 24 hours of us receiving your order (not including weekends and bank holidays). 

If for whatever reason there will be a delay in us dispatching your order, we'll reach out to keep you updated. 

How can I pay for my order?

Payments on our website are processed by Worldpay, but you can pay for your order in many different ways. 

  • Visa
  • MasterCard
  • Maestro
  • American Express

How does your return policy work?

Customer service is a top priority of ours - we want to get things right.

However, if something has gone wrong with an order or you'd like to return an item, please reach out and speak to a member of our team and we'll do our best to put things right. 

More information about our returns policy can be found on our returns page. 

What's your privacy policy?

We take data privacy seriously. Our full privacy policy can be found on our privacy policy page.