Is it mandatory to create an account to place an order?

No, account creation is not mandatory. If you want to visit the site and want something without registration, you can buy from the site as a guest user. If you sign up with us, we may be able to send you the latest news, updates, products and discount offers. Therefore, creating an account with us can be beneficial for your current and future purchases.

How to create an account?

Creating an account on the site is very easy. There is a sign up option on the top right corner of the website. All you need to do is add your email address, password and username - your account is created in no time. You can log into your account from any device and get the latest news in your inbox. If at any time you forget the password, it is possible to get back into the account securely by adding your email address. We will send you a "Reset Password" link and you can get your account back.

Is it safe to add bank account details?

We do not ask for your bank account details at the initial login stage. When you shop from the store, you are required to fill up a payment form that requires bank account details which are safe and secure.

How does creating an account benefit the purchase process?

When you create an account, you are eligible to receive timely updates about your orders and upcoming products. This will ease the checkout process and provide a smoother shopping experience. If you sign up and subscribe with us, you will be eligible for 10% off on your first order.

Can I track my orders?

Yes, you can stay updated with the status of your order using Royal Mail Tracking. You just need to add a reference number and get the exact status of your order.

How long does it take for my order to be delivered?

This will depend on various factors such as your delivery address, shipping options, and the day and time of the order. If you ordered before 2 PM on weekdays, your orders will be shipped the same day. Orders placed on Sunday may take time to proceed.

How can I claim a 10% discount on membership?

When you complete the sign up and subscription process, we email you a code. Using the code, you can complete a purchase and get 10% off your first order.

When can I buy 'sold out' products?

We make sure to stock the sold products as soon as possible. Some popular disposable vapes sell out immediately, but we try to replenish stock. If the items you wish to purchase are not available, you may inquire with us by phone or via the email address provided on the site.

What is the procedure to cancel the order?

If you want to cancel the order, try to inform us as soon as possible. All orders placed before 2 PM are shipped on the same day, we cannot cancel the order if you contact us after this time. For quick assistance, contact us via email or phone number and we will do our best to proceed with your query.

What is the return policy?

The way of working in every company is different. We allow customers to return products if they are not happy with it, but under specific terms and conditions. Visit our return policy page to learn more about this or contact us directly for support.

How can I change my order or address?

If you have already placed an order and would like to change the address or order information, please contact us immediately. Share your order number and new shopping address and we'll help you with alignment throughout the process. If you have already received a dispatch email, we cannot change anything. Once we get the order back, we can arrange shipping to a new address.

What type of cards do you accept?

We accept almost all credit cards like Maestro, Visa, MasterCard, American Express, Diners Club and JCB.

What if the payment could not be processed?

There can be various reasons behind this. You can call us to share your problem and our customer support team is available to assist you any time you run into trouble.

Do you ship internationally?

Not for now, but we can still have a plan to help you. Contact us if you want international shipping.

How long will it take to receive my order?

In most cases you can receive the parcel the day after your shipment. Standard delivery will take 1 to 3 days and Express delivery will take 2 to 5 days after being shipped from the store.

How to know the status of a placed order?

When you place your order from the site, you will receive a shipping confirmation. If you haven't received a confirmation via email, it means that your order still hasn't been shipped. The best way to get a clear position is to contact us directly.

How can I take advantage of free shipping?

Shop over £25 from the store and you're eligible for free shipping.

How much does shipping cost?

Shipping cost may vary depending on your order and shipping type. Find out more about shipping by visiting our delivery page.

Why doesn't someone answer our email?

We receive thousands of emails every day, so it takes a while to go email by email. Some spam and unwanted emails interfere with the way we work, so if it ever takes time to respond to your email, please be patient. Otherwise, you can call us directly to discuss with us with your order number, we will help you with the status of your order and resolve any issues you may encounter.

What if the product is damaged or broken?

In such a case, contact us immediately with your order ID and we will help you convert. If you come across such an issue after a 14 days order, we cannot help you in such a case.

Can I return the product if I do not like the taste?

You order a flavour from the site that you find delicious, so we won't take it as a replacement. But, we respect honest reviews about the product and can take a close look at the matter.

Am I eligible for any discount for the first purchase?

Yes, you are eligible for 10% off on your first purchase. To avail the discount, you need to sign up and subscribe with us and we will email you a code to claim the discount.

How can I get current vape deals?

Be the first to be notified of the latest offers and discounts by subscribing to your email with us. Visit vape deals to get more information about latest deals and offers.

FAQ - Vapor Shop Direct

Frequently Asked Questions

You've probably got a few questions about placing an order - especially if you've never shopped with us before.

Below you'll be able to find answers to some common questions, but if you still need help, please head over to our contact page and one of the team will be happy to help.

How long does delivery take?

We offer a range of different delivery options and each offers different delivery speeds.

Next Day Delivery (Orders placed before 2pm)
Express Delivery (1-3 working days after dispatch)
Standard Delivery (2-5 working days after dispatch)
Special Saturday Delivery

Orders for delivery outside the UK work to different timescales. More information can be found on our delivery page.

How much does delivery cost?

The different delivery options that we offer have different prices.

FREE delivery for orders over £20.00
FREE Click & Collect (Tyseley, Birmingham)
£2.75 for Standard Delivery
£3.25 for Express Delivery
£4.99 for Next Day Delivery
£12.99 for Special Saturday Delivery

Orders for delivery outside the UK work to different prices. More information can be found on our delivery page.

How long does it take you to dispatch my order?

In the vast majority of cases, orders are dispatched within 24 hours of us receiving your order (not including weekends and bank holidays).

If for whatever reason there will be a delay in us dispatching your order, we'll reach out to keep you updated.

How can I pay for my order?

Payments on our website are processed by Worldpay, but you can pay for your order in many different ways.

Visa
MasterCard
Maestro
American Express

How does your return policy work?

Customer service is a top priority of ours - we want to get things right.

However, if something has gone wrong with an order or you'd like to return an item, please reach out and speak to a member of our team and we'll do our best to put things right.

More information about our returns policy can be found on our returns page.

What's your privacy policy?

We take data privacy seriously. Our full privacy policy can be found on our privacy policy page.