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1 - Introduction
Customer Service is top priority - we want to get things right.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items damaged by miss-use or improper care are not covered by our policy. If you have received items that you do not know how to use, please feel free to contact us for proper care instructions and more in-depth information - we'd be happy to help!
2 - Completing a Return
To complete your return, please notify us in advance via our contact us page and send your package including a signed letter stating the reason for your return and the original invoice.
The return should be sent to: Vapor Shop Direct, Unit 20, James Rd, Tyseley, Birmingham, B11 2BA, United Kingdom.
The customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. We recommend using delivery confirmation and/or tracking services when shipping packages to us.
Shipping cost are non-refundable. All replacement and/or repaired products will be shipped back to the customer via First Class post.
3 - Return Exemptions
Our return policy excludes the following items: Atomizer Heads, Atomizer Replacements, E-Liquids, Drip Tips, and Mod Batteries.
4 - Issuing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If found defective, we will gladly send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available.
If merchandise is not available then please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
5 - Sale Items
Only regular priced items may be refunded, and unfortunately, ale items cannot be refunded.
6 - Questions and Further Information
If you have any questions about our returns policy or need more information, please contact us.